Refunds
Draft for review, October 2, 2026
Draft for review. This policy is not yet in effect.
This draft proposes a 30-day refund policy for Lyra Notes web purchases, without requiring proof of a defect. Apple-billed purchases use Apple’s refund request process.
How to request a refund
For a web purchase, email help@lyranotes.com within 30 days from the address used at checkout. Include enough order information for us to find the transaction. Do not send a card number, license key, recovery token or other secret.
For an App Store purchase, request a refund through Apple. Apple determines eligibility and processes the request under its applicable policies.
What happens next
For an eligible web refund, we confirm the matching order and submit the refund through the payment provider. The provider controls when funds appear on your original payment method. Once refunded, your permission to use the refunded license ends. A refund does not delete or take ownership of your notes. Apple controls refunds for Apple-billed purchases.
Disputes, fraud, and legal rights
We review duplicate requests, suspected fraud, chargebacks, and payment disputes individually. Nothing in this policy limits refund, cancellation, warranty, or other rights that cannot be waived under the law that applies to you.