Support
Draft for review, October 2, 2026
Draft for review. This policy is not yet in effect.
Email help@lyranotes.com for help with Lyra Notes, a purchase, license, recovery, or refund. Support is handled by a person, not a public account system.
App help
Tell us what you were trying to do, what you expected to happen, and what happened instead. If you can, walk us through what you clicked or typed just before the problem, and tell us whether it happens every time or only sometimes.
Please include your Lyra Notes version, device model, and macOS, iOS or iPadOS version. A screenshot or short screen recording can help. Before sending either, remove or blur private file contents and anything else you do not want to share. If the problem depends on a particular file, you can send a small redacted example, but you do not have to.
If you already tried quitting and reopening the app, let us know whether it changed anything. You do not need to troubleshoot before contacting us. Contacting support does not give us access to your note library. Share only the redacted examples you choose to send.
Sync and deleted notes
For a sync problem, include the sync status shown on each device, how long it has been waiting, and whether each app is open and online. A successful exchange on one device does not prove another device has received the change. Do not delete your Notes folder or reset sync files as a troubleshooting step.
Deleting a note in Notes keeps it recoverable in Recently Deleted for 30 days unless you permanently delete it sooner. Removing files through Finder, Files or another tool may bypass this recovery. If a note was deleted accidentally, check Recently Deleted before making further changes.
App Store purchases
On iPhone or iPad, open Notes Settings, then Purchase, and choose Restore purchases using the App Store account that made the purchase. Restoring an existing purchase does not require buying it again.
App Store Restore does not recover a web license. For a web purchase, use the recovery link in your purchase email or contact support from the checkout email address. You do not need to send us your license key or Apple Account password.
Web purchases and licenses
For purchase, delivery, activation, or recovery help, contact help@lyranotes.com from the email address used at checkout. Do not email a license key or recovery token. If you still have the purchase email from licenses@lyranotes.com, keep it somewhere safe.
Contact address
Use help@lyranotes.com for technical support, purchases, licenses, refunds, privacy questions, or any other question about Lyra Notes. Replies come from the product address you contacted.
- Lyra Notes: help@lyranotes.com
Refunds
Refund requests are handled under the refund policy.
Recover a web license
Use the license help page to request a recovery email or finish recovery from a one-time link. The request always shows the same response whether or not the email matches a purchase.
Response time
We are a small independent company. We will make a reasonable effort to reply promptly, but we do not currently promise a specific response time or round-the-clock support.